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Have questions about Consensus Sentry? We're here to help you implement decentralized AI guardrails.
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Frequently Asked Questions
Find quick answers to common questions about contacting us
What's the typical response time for inquiries?
We aim to respond to all inquiries within 24 hours during business days. For urgent matters, please indicate this in your subject line.
Do you offer emergency support?
Yes, enterprise customers have access to our emergency support line. For other customers, please use the urgent flag in your email subject.
Can I request a custom rule-set consultation?
Use the contact form and select 'Custom Rule-Set' as your subject. Our governance team will reach out to schedule a consultation.
How do I report a bug or security vulnerability?
For security vulnerabilities, please email security@consensussentry.io directly. For bugs, you can use our contact form or submit an issue on our GitHub repository.